If a payment is duplicated, access is missing or a download is faulty, contact us with the order reference and a description of the problem.
How we help
We first check the payment and try to restore access or provide a working file. If we cannot deliver the purchased files, or confirm a duplicate charge, we will arrange the appropriate refund through our payment provider. A refund revokes the corresponding download pass.
Changes of mind and personal details
Please inspect your preview and check names and months before paying. Change-of-mind requests after digital delivery are reviewed individually, subject to your applicable consumer rights. You can correct your design and download it again while the pass is active. Third-party printing and framing costs are not charges made by this service.
Send a request
Use our support form and include your order reference if you have one. Never send card details or your private recovery link. Never send your full card details. Payment-provider processing times vary; a refund request is not a completed refund until confirmed.